Ratings & Reviews

Overall Rating

5(231 reviews)99.6% of customers recommend this property

Rating Per Category


Resident Reviews

Review From Modern Messagesubmitted by Lauren P. - |Recommended: YesMy experience here at Renew... — My experience here at Renew has been great. During the pandemic, they have been very accommodating and all public areas have been so clean. The staff is extremely friendly and helpful. The maintenance staff answers requests in the same day, and they always fix whatever we need fixed
response from property -Lauren, we are grateful for your encouraging feedback. Your acknowledgment of our efforts, especially during this unprecedented time, means so much. Thank you for letting us know we are doing a wonderful job.
Review From Modern Messagesubmitted by Nicole S. - |Recommended: YesThe community is awesome I... — The community is awesome I love my neighbors and love the staff of Renew. Everyone stops and says hi to each other, it feels really homey. We truly enjoy living here
response from property -Nicole, it means the world to us to know that you feel at home in our community. Thank you for the uplifting review. We hope you are happy here for a long time.
Review From Modern Messagesubmitted by Thomas B. - |Recommended: YesAmazing place and Stacey is... — Amazing place and Stacey is so nice and friendly. I highly recommend renting here. I can’t wait for the swimming pool to open and it will be fun to start grilling
response from property -Thomas, your glowing recommendation is very much appreciated! Thank you for letting us know what a fantastic job Stacey is doing. We are sure your favorable feedback will make her day.
Review From Modern Messagesubmitted by Victoria L. - |Recommended: YesEveryone seems very friendl... — Everyone seems very friendly in the community having just moved in. It is a quiet community My only concern is that I see a lot of people not wearing masks during the pandemic especially when there is signage all over the community to please do so. It would be more courteous if neighbors would keep in mind how getting on an elevator with others without a mask on can potentially affect others greatly. Being a nurse who works with covid day in day out and who’s had a family member die of covid has made it frustrating to see so many people around the community not wearing masks in elevators where it’s very easy to just wear one for at least a minute or two during a short elevator ride...
response from property -Welcome home, Victoria! We are so glad that you have been pleased with your experience for the most part. We are sorry, however, that some residents have not been adhering to our masking guidelines to the extent we all would like. Please email us at renewdownersgrove@trinity-pm.com, and we will work together to find an effective solution. Thank you!
Review From Modern Messagesubmitted by Natalie M. - |Recommended: YesOur view and apartment are ... — Our view and apartment are too notch. Everyone who visits sees our place loves it. Our balcony is a lot bigger than most of the other places we’ve seen as well which I LOVE.
response from property -Natalie, thank you for your review and a five-star rating. We love that you are enjoying your balcony. Please continue enjoying it!
Review From Modern Messagesubmitted by James A. - |Recommended: YesSuper friendly staff. We lo... — Super friendly staff. We love our 2 bed 2 bath unit. Can’t wait for the weather to get warm so we can use the courtyard and the pool. Appreciate the carts available for moving in.
response from property -Thank you, James! We're glad to hear that things are going smoothly in. your apartment home thus far and that our team is meeting all your needs. We look forward to warmer weather again soon, too. Have a great day!
Review From Modern Messagesubmitted by Artem I. - |Recommended: YesLove our community and loca... — Love our community and location and finally get a proper management, still need to focus on details and cleanliness but overall good experience.
Review From Modern Messagesubmitted by Reva V. - |Recommended: YesMaintenance is excellent an... — Maintenance is excellent and very responsive. There's been an issue with pets peeing in the elevator this past year, seems to have been better lately.
response from property -Reva, thank you for complimenting our maintenance team and taking note of recent improvements. We will continue striving to earn your satisfaction.
Review From Modern Messagesubmitted by Cassandra P. - |Recommended: YesGreat community. Clean and ... — Great community. Clean and well maintained living spaces. Beautiful landscaping, especially in the courtyard. Appreciate how dog friendly these apartment complexes are.
response from property -Cassandra, we really appreciate your high praise for our community. It is thrilling to know that you are pleased with our luxury apartments and pet-friendly spaces! Thank you for your encouraging support!
Review From Modern Messagesubmitted by Humera M. - |Recommended: YesThe apartment has an Amazin... — The apartment has an Amazing maintenance response time. Turnaround is really quick and impeccable service is provided. Thr luxer mailbox is pretty cool as well
response from property -Humera, it is nice to hear that our team has been prompt in responding to your needs. Thank you for your review.
Review From Modern Messagesubmitted by Alyssa S. - |Recommended: YesWe have loved our stay here... — We have loved our stay here. Maintenance is quick, the appliances work well and you really can't hear anyone in the building unless they are outside your door. The community spaces are clean and the staff is friendly.
response from property -Alyssa, we are always glad to hear from satisfied residents like you, who find our community a comfortable and attractive place to call home. Thank you for applauding our timely and thorough maintenance team and our quiet, lovely environment as well!
Review From Modern Messagesubmitted by Sheila H. - |Recommended: YesGreat location Relatively ... — Great location Relatively quite and kept up nicely. Management reacts to requests in a timely manner and staff very friendly. Safe environment
response from property -Sheila, we are delighted by your excellent rating and compliments about our friendly, responsive service. Your comfort and well-being are our priority, so your acknowledgment means the world to us! If there is anything we may do to enhance your experience, please speak to our office team.
Review From Modern Messagesubmitted by Krista H. - |Recommended: YesThe office staff has done a... — The office staff has done a fantastic job making transitions seamless through this pandemic. Holly and Stacy are always available and it has not hindered the excellent customer service
response from property -Krista, thank you for sharing your top-notch customer service experience with us! The happiness and well-being of our residents are our top priorities, and it feels good to know that we are succeeding. Have a great day.
Review From Modern Messagesubmitted by William R. - |Recommended: YesThe community is very welco... — The community is very welcoming and I enjoy the peacefulness. I also like the level of safety ensured by countless cameras that are on each building.
response from property -William, thank you for your review and complementary rating. There is nothing better than hearing our community is welcoming and peaceful. Please continue enjoying your time here.
Review From Modern Messagesubmitted by LaTrinna S. - |Recommended: YesMe and my Boyfriend moved f... — Me and my Boyfriend moved from Tinley Park, IL to Downers Grove and we haven’t looked back. The community is friendly and also pet friendly. The leasing office just had a doggy treat search in our community for our dogs. The apartments are beautiful and the view is amazing. The staff is there whenever you need them. I love it here.
response from property -LaTrinna, we are delighted to know that you and your boyfriend have been happy with your choice to join our community. Thank you for all your kind words. We hope you continue to enjoy the great views and outstanding amenities.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of ReNew Downers Grove, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by ReNew Downers Grove, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose